PRIVACY

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.clae.com (the “Site”).

 We value our customers and want to make shopping online as comfortable and as safe as possible. We have taken every precaution to safeguard your financial information. Your credit card numbers are encrypted while in transit using the industry standard Secure Sockets Layer (SSL). Moreover, your credit card numbers are encrypted and stored on our isolated network, protecting them from theft or internal compromise. This system provides safe, reliable e-commerce.

Furthermore, for added safety, if our customer service team suspects anything to be improper with your order and/or your credit card, they will contact you and get voice authorization from you.

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, Google Pay or Apple Pay payment information) email address, and phone number. We refer to this information as “Order Information”.

When subscribing to our newsletter: Our newsletter is an optional service to our customers and the visitors to our site. This newsletter provides product promotions and other special announcements. Your specific email address and name are required. When opt-in you agree to share personal information with third-parties that we use for marketing. We hope you find our newsletter both enjoyable and through our special offers rewarding as well.

We may use publicly accessible social media pages, product review pages, or similar media. Please be aware that when you share personal information on any public area of these services or on any public sites operated by third parties, this content is considered “public” and cannot be subject to the protections provided by our privacy policy. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may share your personal information such as Order information and Device information to certain third parties in order to promote our products using specific remarketing or targeted advertising.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

- Klaviyo emailing: https://clae.us10.list-manage.com/unsubscribe/post

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European or California resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information here.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

If you are a California resident, you have certain rights regarding the use of your personal information under the California Consumer Privacy Act (CCPA). 

Right to access personal information

By submitting a request here you can access to your personal data that we have collected in the 12 months entitled to receive the specific pieces of your personal information we have collected in the 12 months prior to your request.

Right to data transferability of personal data You may be granted to receive an electronic copy of your personal information in a readily-usable format. . Right to information on personal data You may be granted to receive information regarding the categories of personal information we collected, the sources from which we collected personal information, the purposes for which we collected and shared personal information, the categories of personal information that we sold and the categories of third parties to whom the personal information was sold, and the categories of personal information that we disclosed for a business purpose in the 12 months preceding your request.

Right to deletion of personal data

You may be granted to request the deletion of all personal information that we have collected from you. We will do our best to honor your request, in compliance with applicable laws. Please note that we may need to keep such information, such as for our legitimate business purposes or as required to comply with applicable law, that information can be related to order information as required by accounting authorities. 

Right to opt-out of personal data sharing with third parties

You may be granted to direct us to stop sharing your personal data to third parties for commercial or other valuable consideration. What is defined as a “sale” under California law can incorporate selling personal data or using personal data for advertising. As we understand it, we do not “sell” your personal information if not using it for promoting our products. You may freely exercise these rights without concern of being denied goods or services. If you are a California resident and would like to exercise one of your rights, please contact us here. You may also call us at +1.844.411.2523. Please note that California law requires us to verify the requests we receive from you when you exercise the rights listed above. We (or third parties that assist us) can ask you to provide information to us in order to verify your request. In addition to these rights, un the California’s law - Shine the Light law- California residents who share personal information with us have the right to request and obtain from us once per year, without fees, a list of the third parties to whom we have shared their personal data for marketing purposes in the prior year, as well as the type of personal data disclosed to those parties. If you would like to exercise this right, please contact us here.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18. Anyone under the age of 18 must have their parent’s or guardian’s permission to order.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at customercare@clae.com or by mail using the details provided below:

101 Holdings Inc. / DBA CLAE

PO BOX 868

Solana Beach 92075 CA

USA